Terms of Service

Welcome to use the online mobile gaming service provided by Fedeen Games Limited (referred to as Fedeen Games). According to the relevant regulations from Network Game Management Interim Provisions and Mandatory Provisions for Network Gaming Service(referred to as Mandatory Provisions) released by the Ministry of Culture, in order to protect the interests of users, the Terms of Service is formulated.

Before your participation in any of Fedeen Games’s online mobile game, please thoroughly read the following terms. These terms may be updated by Fedeen Games during its service, and Fedeen Games will be prompted to modify the content on the relevant pages whenever updates are made. Once posted, the revised service agreement will become effective and replace the original service agreement.

When users start to participate in  games of Fedeen Games or enter the forum, they shall be deemed to have read and accepted the terms of service, and agree to abide by the provisions of the terms.

1. Game Instruction

The purpose of this clause is to regulate user registration, purchase, and other activities involved in games of Fedeen Games.

Users should use software and services Fedeen Games provided on the basis of this clause and other irregular updates (including but not limited to posts on Fedeen Games official site and terms of service published in the games).

During the usage of the products and services provided by Fedeen Games, users have the right to supervise whether the products and services provided by Fedeen Games and its staff have reached the standard that they declared. Moreover, users have the right to give their opinions and suggestions to Fedeen Games for its products and services at any time.

2. User Account Registration, Use and Custody

Account Registration

Users promise to make registration with true ID information, and guarantee the truth, integrity and effectiveness of the ID information provided. In accordance with the law and the essential terms of the agreement, users bear the corresponding legal responsibility for the information provided

After users’ registration with true ID information, Fedeen Games is obligated to offer its service effectively when the user needs to modify his/her ID information. For the users providing with false information, Fedeen Games has the right to reject their requests.

Account Use and Custody

According to the essential terms of the agreement, Fedeen Games has the right to review the truth and effectiveness of users’ ID information, and is obligated to take measures to guarantee security and effectiveness for users’ information. For the users who do not provide with true and effective ID information as requested, Fedeen Games has the right to lock their accounts. Users have the responsibilities to keep their account safe, and use them appropriately. Either party that fails to fulfill the obligations above and leads to account/password lost, account theft or other situation causing damage to civil rights of users or others, shall bear corresponding legal liability.

Users are legally entitled to the rights responsibilities for the behaviors from the accounts they registered.

When users find their account or password used without authorization or under unusual circumstance, they should contact Fedeen Games according to the contact on Fedeen website, and have the right to request Fedeen Games to suspend network access and use of the account.

Users who request to suspend network access and use of the account, would be required to provide with personal identity information that is consistent with their registration information, and Fedeen should verify the information provided by users.

For the user whose information is consistent as registered, Fedeen Games should suspend the account timely. Fedeen Games shall take corresponding legal liability when it fails to response in time and thus causes losses to the user.

For the users who do not provide valid ID information, or whose ID information is inconsistent with the information registered, Fedeen Games has the right to reject their requests.

When users provide Fedeen Games with ID information as registered to protect their legal rights, Fedeen Games should provide users with necessary information, including account registration proof and the original registration information, and provide relevant evidence to administration and judicial organs when necessary.

3. Protection for User Information

Before requiring users to provide information related to their personal identity information, Fedeen Games would publicly disclose its privacy policies and use of personal information policies in a clear and noticeable way, and take necessary measures to protect the user’s personal information.

Fedeen Games is forbidden to publicly disclose user information to any third party without authorization from users, except in the following circumstances:

Disclosure authorized by the user or user’s guardian;

Disclosure based on the provisions of national laws and regulations;

Disclosure based on legal procedures requested by national judiciary or administrative agency;

Litigation or arbitration to the user in order to protect the legitimate rights of Fedeen Games;

Legal request from user’s guardian to provide the user’s personally identifiable information.

To protect users’ privacy and regulate the use of users’ personal information, Fedeen Games has developed Privacy Policy. Please read the contents of the policy.

4. Fedeen Games Obligations

Fedeen Games provide users with network services through the Internet.

Fedeen Games saves the records for virtual currency purchase for the users. The storage time would be 180 days started from the date of purchase.

During the usage of virtual currency from Fedeen Games, users have the right to request assistance from Fedeen Games for purchase and transfer records. Users would be required to provide and verify personal identity information that is consistent with their registration information, and Fedeen should verify the information provided by users, and offer assistance to those with consistent information. For the users who do not provide valid ID information, or whose ID information is inconsistent with the information registered, Fedeen Games has the right to reject their requests.

5. User Obligations

Users should make their own access to the Internet with the necessary equipment, including but not limited to: computer, modem or other access device.

Access fees for telephone , network usage and other expenses should be borne by users.

Users agree to provide with truthful and accurate personal information, which would be the only evidence for account identification.

Users should comply with this clause and the terms of service in customer service area. And also to abide by the implementation published on Fedeen’s official website.

Users must observe these Terms, all Rules of Conduct, all applicable laws and all basic rules of etiquette and common courtesy when using the Service. Any conduct that violates the law in an offline, real world community is also a violation of these terms. We will not tolerate any illegal or offensive conduct..

Users should be responsible for the contents they posted. Posts with the following contents are strictly forbidden:

Incitement to hatred or discrimination ;

Spreading obscenity, pornography, gambling, violence, murder, terror or abetting crime;

Insulting or slandering others, or infringing upon the legitimate rights and interests of others;

Preaching, abetting the use of plug, private server and Trojans related content;

Publishing links containing software or file which is unauthorized or judged as inappropriate by Fedeen Games

Users may not interfere with software and services provided by Fedeen Games, including but not limited to: invading or overloading Fedeen Games website server or game server, cracking or modifying the client program, producing, publishing, spread, or using any form of game aids or programs that impede fairness of the game(including but not limited to plug-in), disrupting the normal progress of the game by using or spreading the vulnerabilities and errors of the program (bug), unreasonably obstructing others from using the software and services provided by Fedeen Games.

Users agree that monitoring data in game would be the basis to determine whether a player has performed cheating by using plug-ins or other methods during the game.

When a user’s data is found abnormal, Fedeen Games has the right to take corresponding measures, including but not limited to account suspending or termination, as well as item isolation or withdrawal. The users who violate the obligations and are therefore subjected to account suspending, termination, item isolation, character deleting or other restrictive measures would not be entitled to request responsibility from Fedeen Games.

It is forbidden for uses to use any content in Fedeen Game’s for commercial gain without written permission from Fedeen Games, including but not limited to: acting as an intermediary for in-game items trade and charging fees, or selling in-game items for profit. Otherwise, Fedeen Games has the right to take the following measures: character attributes reduction, forced offline, temporary isolation, permanent isolation, account freezing, account termination or other measures. In serious cases, Fedeen Games reserves the right to pursue legal responsibilities against the user.

For the accounts that are judged to have violated the order of the game and got punished, the owners have the right to ask Fedeen Games for re-examination. Users who state for re-examination need to provide with their ID information consistent with the information registered, or Fedeen Games has the right to reject their requests.

6. Service Interruption, Suspension and Termination

Suspension and termination for user services

Fedeen Games would immediately stop its service to the users who post illegal information, seriously violate social morality, or perform other violations of law.

For the users with implementation of misconduct when using Fedeen Games service, Fedeen Games has the right to stop the service. The specific circumstances of the misconduct should be clearly stipulated in the terms, or be made clear by Fedeen Games in advance. Otherwise Fedeen Games may not stop its service.

For the users providing with false ID information or performing violation to the terms, Fedeen Games has the right to suspend all or part of the service. Once suspension is adopted, Fedeen Games has the responsibility to notify the user with suspension period, which should be reasonable, and the service should be resumed when the suspension is expired.

In the case Fedeen Games needs to suspend its service based on above-mentioned terms, Fedeen Games would bear the burden of proof.

Suspension and termination for Fedeen Game’s official website and server

For proper operation of gaming sites and servers, Fedeen Games needs to regularly shut sites and servers down for maintenance, or perform emergency shutdown. For the service disruption due to maintenance, users are expected to show understanding. Fedeen Games is obliged to try to avoid service disruption and resume its service as soon as possible.

Fedeen Games has the right to discontinue or terminate all or part of the services provided by the game server, and does not take responsibilities for inconvenience or losses to users or third party when one of the following situations occurs:

Regular inspection or construction, updating software and hardware. Fedeen Games has the right to suspend the service, but Fedeen would be endeavoring to complete the maintenance as soon as possible;

Servers suffer damage and break down;

Sudden hardware, software or electronic communications equipment failure;

Lines or other failure from network provider;

In emergency situations in accordance with the provisions of the law, or for the personal safety of users and third parties;

Third party or other force majeure reasons.

Fedeen Games restrains the right to terminate or partially terminate the operation of games when it is necessary. Corresponding announcement would be published 60 days before termination.

Regardless of reasons to terminate the operation, users may take measures to their virtual items in any games of Fedeen Games, including but not limited to: cancellation or stop using the game account, in-game virtual items or other related issues.

When operation terminates, except for virtual currency user bought and not yet used, users may not request Fedeen Games to make compensation in any form for their virtual assets, including but not limited to compensation due to no longer be able to use the game account, in-game virtual items, etc.

7. Limitation of Liability

For the products and services provided by Fedeen Games, Fedeen Games makes the following limited warranty, which supersedes all the documentation, packaging, and other express or implied warranties (if any).

Fedeen Games only offers relevant products, services, programs and supports that are at present state and contain all errors. Fedeen Games only warrants as follows:

(1) Products and services provided by Fedeen Games are in compliance with the formal announcement from Fedeen Games.

(2) Related products and services offered by Fedeen Games match the pledge in official announcement from Fedeen Games.

(3) In the process of providing products and service, Fedeen Games would be endeavoring to solve the problems, but only within a reasonable range of commercial permitted.

To the maximum extent permitted by applicable law, Fedeen Games makes it clear that Fedeen Games does not provide any other type of guarantee, including but not limited to: warranties of merchantability, suitability, reliability, accuracy, completeness, virus-free or error-free, either express or implied.

To the maximum extent permitted by applicable law, Fedeen Games does not guarantee the products and services provided could necessarily meet the user’s requirements, nor the products or services would never be interrupted or terminated. Fedeen Games does not guarantee its products or services to be completely timely, secure or error-free, nor information transfer to be completely accurate and timely.

To the maximum extent permitted by applicable law, Fedeen Games does not take responsibilities for users’ accidental, indirect or special loss(including but not limited to, pecuniary loss or other losses due to negligence, personal injury, privacy leak, or failing to fulfill responsibilities) caused by using products or services Fedeen Games provided.

All the contents posted by users within games of Fedeen Games, or on Fedeen Game’s official sites are the users’ own point of view and do not represent opinions from Fedeen Games.

8. Information Storage, Safety and Restrictions for Release

Fedeen Games would be endeavoring to maintain safety and convenience for all the services the terms included, however, Fedeen Games does not take any responsibility for information(including but not limited to information published by users) deleting or save failure. In addition, Fedeen Games reserves the right to determine whether the user’s behavior meets the requirements of the terms. If a user violates the provisions of the terms, Fedeen Games has the right to suspend the network service for the user.

9. Change of Terms

Fedeen Games reserves the right to modify these terms when necessary. Once the change occurs, relevant announcement would be posted on important websites of Fedeen Games’ in advance, please check regularly. Users who continue to use the services covered by this clause will be deemed to agree with the modified contents, and users who does not agree to modify the contents have the right to stop using the services of the terms involved.

10. Intellectual Property

Fedeen Games reserves the intellectual property for Fedeen Games’ software, client, all the works and information on the official website, copyright, patent, trademark and other intellectual property rights. It is forbidden to use the intellectual property without authorization, or Fedeen Games has the right to discontinue providing software and services to users, and shall pursue its legal responsibility to compensate for all the losses.

Furthermore, except for the user’s name, ID number, telephone number and other personal identification data, all the data generated during users playing games and stored in Fedeen Games servers, which includes but not limited to account data, the role of data, level, and virtual items data(including but not limited to, game currency, items), and other intellectual property rights and ownership belong to Fedeen Games. Users have limited use rights for their account data during their normal use for Fedeen Games’ software and services in accordance with the terms.

To avoid controversy, for all the issues related to technical aspects, users agree to refer to the data stored on Fedeen Games servers as a criterion. Fedeen Games can ensure the authenticity of the data.

Fedeen Games reserves the intellectual property of Fedeen Games’ software, client and program content. Unauthorized duplication, de-compiling, disassembly, reverse engineering, or using Fedeen Games’ content for commercial gain is strictly prohibited.

11. Announcement

Announcement from Fedeen Games to all users may take the following forms: public post on crucial sites, SMS message, e-mail or regular mail delivery. Meanwhile, Fedeen Games is authorized by the users to send business information to their cell phone or email.

12. Authorization

Whether user is the copyright owner, or user get authorization from the original copyright holder works to copy or duplicate, whenever user posts his/her works on Fedeen Games’ official site or forum by uploading, transmission, input or otherwise, Fedeen Games is authorized with irrevocable permanent right of use and usufruct for the uploaded works. Still, the user or the original copyright holder reserves the copyright for his/her works.

13. Dispute

This clause applies the law of Hongkong, and excludes all applicable situations fitted by the Conflict of Laws

When the two sides dispute on the terms of the content or on its execution, both sides are recommended to be settled through amicable negotiation. If negotiation fails, both sides agree the dispute to be sent under the jurisdiciton of Hong Kong International Arbitration Cetre.  

14. Interpretation

Fedeen Games reserves the right of final interpretation for this clause.

If users have any questions on the terms, please contact: business@fedeen.com.